Refund policy

Last updated: 22 September 2026.

Digital products

Digital products cannot be returned once they are delivered, so refunds are limited to the cases below.

When we replace or refund

• The code or key does not work and we cannot fix it or replace it.
• You paid, but we were unable to deliver your order.
• We delivered to the wrong account because of our own mistake.

When we cannot refund

• The code has been revealed and it works.
• The top-up was delivered to the Player ID you entered, even if that ID was wrong.
• You changed your mind after delivery.
• A subscription has already been activated.

How to ask

Message us on WhatsApp with your order ID as soon as you notice the problem. We will check the order and reply as quickly as we can.

How refunds are paid

Approved refunds go back to the mobile wallet you paid from, or into your Pixel Market BD wallet balance if you prefer.